Please call us on 01948 861375 if you have any questions.

Terms and Conditions & Privacy Statement

PAYMENT

We accept payment via our secure server for all major credit cards and for PayPal.

Payment will be deemed to have been made once we are in receipt of all cleared funds. Until this point all goods remain the property of BioVibes.

DELIVERY

Postage & Packaging

WE DELIVER TO THE UK & EIRE ONLY - Our products are sent out via First Class Royal Mail or a Courier and they should be delivered within 1 to 2 working days. We dispatch orders within 1 working day, but where possible, will try and dispatch the same day. Although we do this, please be aware that Royal Mail or the Courier do not always deliver on time.

Products are sent out via 'Signed For' / 'Recorded Delivery' First Class Mail. You may be required to sign for them to confirm receipt of the products. The postage costs include safe and secure packaging, labels, boxes or bags, and daily trips to the Post Office etc, not just the cost of the stamp.

Our standard Postage & Packaging charges for the UK are as follows:

  1. Up to 0.05 Kg in weight - £3.95 + vat = £4.74
  2. 0.05 Kg to 1 Kg in weight - £4.70 + vat = £5.64
  3. 1Kg to 2 Kg in weight - £6.70 + vat = £8.04
  4. 2Kg to 5Kg in weight - 12.00 + vat = £14.40
  5. 5Kg+ - £15.00 + vat = £18.00

If you require a Next Day Guaranteed Delivery by 1pm the charges are as follows:

Monday to Friday: Up to 2kg in weight - £16.00 + vat
Saturdays: Up to 2kg in weight - £19.00 + vat

Monday to Friday: Over 2kg in weight - £27.00 + vat
Saturdays: Over 2kg in weight - £33.00 + vat

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Our standard Postage & Packaging charges for EIRE are as follows:

  1. Up to 0.5 Kg in weight = £10.15
  2. 0.5 Kg to 1 Kg in weight = £13.05
  3. 1Kg to 1.5 Kg in weight = £15.95
  4. 1.5Kg to 2Kg in weight = £18.85
  5. 2Kg + = £20.50
Please contact us if you do not receive your product/s within 3 days of your order. We will then track the dispatch and give you an update on the EDA (estimated date of arrival). Please note that delivery times are dependant on individual postal services and are therefore not guaranteed.
In the unlikely event that your order arrives in less than satisfactory condition, then please contact us.

CANCELLATIONS

Up until the point of dispatch you may contact us to cancel your order and we will issue a full refund.

RETURNS & REFUNDS:

RETURNS:

We offer a full Money Back Guarantee on all our products, except our perishable, powdered or liquid products.

Products may be returned within 30 working days, in their original packaging. The cost of returning any products, unless proven faulty or damaged, must be paid for by the customer. All items must be returned undamaged (functionally and cosmetically) and in their original delivery packaging.


All returns must be pre-approved. Please contact us for a 'Returns' Number. The customer must provide BioVibes with the following information:
1) The name of the product to be returned
2) The quantity
3) The Invoice number and a reason for the return.

The item/s being returned must be in their original packaging for a full product refund.
All delivery and handling charges are non-refundable.

PROOF OF RETURN: Please accept that we are not responsible if the products that you return to us, do not reach us, for whatever reason. To be sure, we would recommend that you use a 'RECORDED DELIVERY' / 'SIGNED FOR' service.

WRONG ITEMS RECEIVED: If you receive items from us that differ from what you have ordered, then you must notify us as soon as possible using our online contact form.


REFUNDS:
Should you wish to return anything bought from us, we will be happy to refund or exchange a product, provided it is in a fully re-saleable condition, within 7 days of purchasing the item. If we find that the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund or exchange on the item.


If you find that your items are faulty or damaged on arrival, then you are entitled to a repair, replacement or a full refund. Please note that for some goods it may be disproportionately costly to repair, and so where this is the case, then we will give you a replacement or a full refund. Please contact us immediately, so that we can quickly rectify the situation for you.

None of the above affects your statutory rights. We can be contacted by phone on 01948 861169 or via email sales (at) biovibes.co.uk or via our Contact Form on our website.

NOTE: Refunds will be issued against the same credit card number that you used to pay for the original order.



PRIVACY

This privacy policy sets out how BioVibes uses and protects any information that you give BioVibes when you use this website. 


BioVibes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. BioVibes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2014. 

COOKIES

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket. 

Most websites you visit will use cookies in order to improve your user experience by enabling that website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie'). 

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won't recognise you and it won't be able to keep you logged in. 

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits. 

Cookies may be set by the website you are visiting ('first party cookies') or they may be set by other websites who run content on the page you are viewing ('third party cookies'). 

This website uses cookies to ensure that we give you the best experience. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website. However, if you would like to, you can change your cookie settings at any time. 

HOW CAN I CONTROL COOKIE SETTINGS? 

Web Browser Cookies: 

If you don't want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit http://www.aboutcookies.org/, which contains comprehensive information on how to do this on a wide variety of desktop browsers. 

Adobe Flash Player Cookies: 

The Adobe Flash Player, used to provide services such as iPlayer or web-based games, is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website. 

Please be aware that restricting the use of Flash Cookies may affect the features available to you, for example, the auto resume feature in video players. 

Third Party Cookies 

We sometimes embed photos and video content from websites such as Flickr, Vimeo and YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on this website, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies and this tool will not block cookies from those websites. You should check the relevant third party website for more information about these. 

Useful Sites 

Information Commissioner's Office - http://www.ico.gov.uk/ 
Aboutcookies.org - http://www.aboutcookies.org/ 
Wikipedia - http://en.wikipedia.org/wiki/HTTP_cookie 

WHAT WE COLLECT

We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather ...

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us to let us know.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us via our online contact form. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. 

We will promptly correct any information found to be incorrect.

BioVibes
The Hough Granary
Malpas
Cheshire
SY14 7JJ

© 2014 BioVibes · · All Rights Reserved.